Can someone please help me understand the service types I should order (with Anveo) to transition a business away from RingCentral?
I will make this as simple as possible:
(a) The company currently owns 7 Polycom VVX-410 SIP phones, which I'd like to reuse.
(b) The main number can receive 4 simultaneous calls, and calls can be placed from it.
(c) Each of seven (7) employees has their own phone number (can receive calls directly).
(d) The company probably uses 3,000 outbound and 1200 inbound minutes per month.
(e) The company has RingCentral auto-attendant and voice-mail.
I am trying to figure out what services to order from Anveo (retail), to duplicate this setup.
For example (and I may be totally wrong):
For the main company number:
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Inbound - Office Unlimited with 3 inbound channels - $8.95/mo
Inbound - Additional 1 inbound channel - $8.95/mo
(the above gives me 4 trunks for "inbound" calls)
** What do I do for outbound calling on these trunks (see my CLID concern, below)?
For each of the 7 employees:
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User 1/Inbound - Pay Per Minute - $1.95/mo
User 2/Inbound - Pay Per Minute - $1.95/mo
User 3/Inbound - Pay Per Minute - $1.95/mo
User 4/Inbound - Office Unlimited - $8.95/mo
User 5/Inbound - Office Unlimited - $8.95/mo
User 6/Inbound - Office Unlimited - $8.95/mo
User 7/Inbound - Office Unlimited - $8.95/mo
(low-volume users 1-3 will go on pay-per-minute)
** What do I do for outbound calling on these trunks (see my CLID concern, below)?
Some operational facts:
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(a) The business is located in the USA, and so are the clients (and calls).
(b) Calls to the main number will be answered by the Anveo auto-attendant, where callers are given the option of reaching a particular person, or a general department, or the front desk attendant, or else leaving a general message. Of course, if the person's extension doesn't answer, voice-mail is taken for that person's extension rather than defaulting to the general message box. I'm assuming this can all be done with Anveo IVR and call routing?
(c) I want each user to have an "outgoing" line appearance they can use to place calls with (so people they call only see the main company #).
(d) I want each user to have their "direct" line appearance they can use when they want clients to see their direct phone #.
Questions:
I'm still thinking in terms of trunks (which are tied to a DID number) in setting up the above example. Is there a better way to do this, where outbound trunks are used and the CLID (caller ID) can be varied depending on which line appearance initiated the call? In other words, a "shared" group of SIP trunks is used for outbound calling and the CLID that customers see depends on if our employee pressed the "outside line" button or "personal line" button to make the call.
Can someone please show me, using an example similar to the above, what Anveo (retail) services I should be ordering to get this all working... assuming that my example isn't really practical, that is. Other suggestions are HIGHLY welcome, as long as they don't require an in-house Asterisk (or similar) system. For example, CallCentric has very limited IVR/Auto-Attendant functionality compared to Anveo. Voip.ms does not make their IVR offering clear on their page (and I refuse to have to register an account for the privilege of getting to see details of their offerings).
Thanks again
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