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[CallCentric] Trouble setting up old Callcentric account

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I want a free NY DID for GV. Have not used CC for 6 yrs. Have 80 cents balance so acct. still open. Account # 1777xxxxxxx and shows product as IP Freedom although I'm sure I never had such back then. So I selected a free DID and it wants $3 for 911 that I don't use. What steps do I take to get a free DID as I think GV works as incoming call even if I dial out? Thanks

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