Bringing up the oft debated subject of using providers with Telephone support vs those with online Trouble Ticket support … I've just had an awesome positive Trouble Ticket experience with Voip.ms. (Incidentally, I've had similar positive experiences with VOIPo and CallCentric using TTs.)
Even though I have support telephone numbers for my main VoIP providers (Voip.ms, VOIPo, CallCentric), I prefer to use the online Trouble Ticket method. It allows me to prepare my questions/issues/requests in advance ... clearly and succinctly ... so that a level 1 support person can read it over and, if necessary, elevate my request to a level 2 or level 3 support person. (I have found that phone support from a level 1 CSR may sometimes be frustrating … especially if the issue is complex.)
Returning to the story: My son and his wife recently moved into a new home. They needed an inexpensive phone service to receive lots of incoming calls from friends (lots of them) and family (not as many) all over the U.S.
I have two separate PAYG accounts with Voip.ms … with 2 DIDs in each (all with different area codes). So, my plan was to move one of the DIDs (one in their area code) over to the other account and changing the now single DID account from PAYG to Monthly Flat Rate Plan ($4.25 per month with cap of 3,500 minutes). I created a TT yesterday at 2:5pm EST and received a response 1hr12min later … and, even better, the changes had been completed!!
Now, that's service!
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