hope this is the right forum for what im looking for...if not if anyone has a rec on some other forums that might be able to help me. thx
kind of a newbie to the world of voip and doing my best to learn as much as possible. i have a current voip system with my own pbx and at&t circuit. not sure what i have but i know they are ripping me off and want to leave them. my business model is an answering service for clients that forward their calls to me when they leave for the day. i have 100 phone numbers with one assigned to each client so that when they forward to their assigned number i know how to answer the calls that come in. most of the time its just one to two calls at a time coming in with lots of spare time in between calls.
im looking for advice on which way i should go with a new system. i currently have 2 phones setup to receive calls and of course im limited to being at the one particular office with the pbx.
what i think i want is a system that would allow me to setup a phone at each of my 3 locations which are several hours apart. when calls come in i want all 3 to ring as if they are in the same office. that way i dont have to keep someone at my main location 24/7 to catch calls. i can utilize employees at the other 2 locations can catch the calls as well
i was quoted a virtual pbx from 8x8 with transferring my numbers from at&t. they said they set up the account and i just plug each of the phones into my routers at each location for internet access and boom they all work. is 8x8 considered a good voip company?
is this my best method to pull off what im trying to do? im looking for good call quality and reliability while being cost conscience on my monthly charges. btw all 3 locations have good low ping high speed cable internet connections.
if its really cost effective i would consider putting in a voip in a box system at one of the locations if it could feed the other 2 but not sure how that works and what kind of cost and recurring monthly cost im looking at. (i am a network/computer engineer by trade just never used or learned voip systems till now)
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