Has anyone run into issues porting a Canadian telephone number associated with a USA account address?
The Setup:
I have two numbers out of Vancouver (BC) that I am trying to port from Flowroute to Anveo Direct. Flowroute, the original provider, uses my USA based address for verification purposes if they are unable to reach me in time for verification. Usually the manual verification window is four business hours except in cases where the port is "expedited" by the carrier.
What Happened:
Anveo's LNP department rejected my original port request with my USA account address due to "[Anveo] cannot use US address for the porting process of Canadian numbers". Flowroute suggested that I use a dummy address in Canada and manually approve the transfer when it came in. I decided to try the dummy address route because there is a four business hour window for approving transfer requests with Flowroute. The updated dummy address port request was submitted to the Anveo exactly one week ago. There was no communications from Anveo after submitting the update form other than that they were working on the request.
That transfer request hit Flowroute today and had an "expedite" flag on it which cut the approval time down from 4 hours to 1 hour. I was unaware that the port request was going to be coming in today so I was not watching email very closely. This reduced approval window caused the port request to be rejected by Flowroute because I did not get the approval email until 30 minutes after the approval request expired (or 90 minutes after the request came in from the carrier). I immediately emailed Flowroute but there was nothing they could do due to the expedited processes being used.
I am now waiting on a support ticket to Anveo Direct to hopefully sort this whole thing out. The annoying part of this story is that this rejection delay, coupled with the Thanksgiving holiday, will likely cost me another month of service ($2.50) with the previous provider, Flowroute.
Any suggestions on how to resolve this issue and get the number ported over?
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