Hey Guys,
I am currently run a couple phone numbers for family and friends with voip.ms. Never had any problems.
For my personal phone, I use Anveo.
I have recently tried to port over some of my voip.ms phones over into a reseller account on Anveo. The porting seems to have gone ok, incoming calls etc work.
However, everytime my user tries to call out they get "the balance of your account is too low anveo". Of course, I made sure my main account has plenty of money in it $50+ and I've even credited the customers virtual account with 30. No matter what I do, they get this same error sending out.
Of course opening tickets with them is an absolute nightmare and customer service is bad as everyone here knows, I guess I was just banking that I wouldn't have to deal with them much (I never had to deal with voip.ms support!)
To make matters even more confusing, 2 days ago the customer was able to call out no problem. It's almost like this "balance of your account is too low" message is intermittent.
Hopefully someone else can point me in the right direction. I really don't want to go through porting all my numbers back to voip.ms if I dont have to.
Thanks!
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