I was trying to get more info on Anveo sub-accounts that is somehow missing or hard to find and coordinate on their website and this forum. More or less discussions were run around their attempts to charge 911 fee separately per each sub-account even registered at the same location https://www.dslreports.com/forum/r29262969-Anveo-Setting-up-sub-acnts-in-relation-to-subscription-packages-codec. Beyond that info is scarce, namely:
- can 911 fee on sub-account be waived upon request by filing a ticket with Anveo, if the sub is registered at the same location and on the same name - did anyone try that? Charging a separate 911 fee seems to contradict their Terms and Conditions, where the fee is to be charged "per address", not per sub or name?
- when several sub-account SIP phones are registered online, and someone dials your main account DID, will it ring simultaneously on each SIP phone and softphone? If one of these is answered, can another registered SIP phone be picked up & join the conversation any time later during the call?
- while 911 registration is required to make outgoing calls, its not needed to receive incoming calls on any active sub-account SIP phone or softphone - correct? Is any balance required on a sub-account to receive incoming calls, despite its linked for payments to the main account?
- some suggested to register sub-account address in Mexico or another country without 911 requirement. It was mentioned, in such scenario a caller would need to dial 1 to call local phones in her area - is that correct? If yes, does it mean, your per minute charges depend on 911 address instead of your and the contact DID area codes? Also, if dialing 1 would be needed, will such local calls be charged at international call rates?
- what are the differences between Anveo sub-accounts and extensions? Can each sub-account SIP phone be assigned its own extension, and how? Lets rely on Anveo basic Free sub for all the answers.
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