Hello,
We place calls to a LOT of customers in the Baltimore, MD area. Our LCR model in anveodirect is set to take the top 5 PRIME routes by lowest price. This results in ~98% of our calls going over route 1001 (LANCK Telecom) which is listed under the worldwide providers.
I've been having reports from a group of users that make outbound calls all day that they are experiencing audio delays (latency) randomly. I'm in the middle of trying to figure out what is causing it. In that testing I enabled "smart route" and also tried changing the LCR model to sort by "service tier".
After making this change I ran a call simulator on some numbers they call and it still gives route 1001. I looked up the provider online and the numbers seem to be provided by Verizon in MD. The call logs show the same thing, going over route 1001. If these numbers are Verizon, shouldn't they be going over the Verizon route instead with smart route enabled?
Here is a customer number that I've had reports of audio delay and ran through these tests;
(410) 947-3052
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