If you've lived longer than a half-century and worked in tech most of your adult life like I have, then no doubt you see the race to the bottom approach many service providers are taking these days for their tech support departments.
Feel free to share your real-life experiences in this post. This is a light-hearted post about a very troubling industry trend. The experiences I'm sharing below have become the rule, based on my recent experiences with the respective providers, not the exception.
1) When you show the Cox Communications service tech, through the web interface for your cable modem, that the S/N ratio on a couple of your bonded channels is too low and the tech's response is "can you change channels" [as in WiFi channels], you might need a new ISP.
2) While troubleshooting with VOIPo tech support you repeatedly mention, in the back and forth dialogue, that you are able to ping your ATA and their subsequent response includes "make sure the AC adapter for the ATA and the ethernet cable are plugged in", you might need a new VOIP provider.
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