4 days a go one of my customers complaint that his line was not working. A few days later I open a ticket with voip.ms, voip.ms was able to verify that the number has issues. They ask me if the number was been ported out and I told them that no it was not. 1 day later and my customer still unable to use the phone. And all I got from voip.ms was that they are waiting on the carrier...
He cant make calls nor receive.... voip.ms still have not gave me an explanation of what is going on...
Has anybody run in to an issue like this? What could cause this at the carrier level?
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