Lingo ceased USA residential VoIP service May 31 2019 and left their
customers hanging without service (including 911 service). Their "locked"
linksys 2102-R ATA (telephone adapter) device did *not* work with the
company they handed off to, Impact Telecom (impactconnect.net)
The story:
I was a long-time lingo residential VoIP customer, since 2007 when
sunrocket folded. My final monthly bills were $13.27 incl all fees
and taxes. (in the last months, the bills came from Birch Communications)
On 5/31/2019 VoIP service stopped working. I've been communicating with
impact telecom support since then, and the final conclusion is the ATA
can not work with their VoIP service. Indeed, to me the device seems
firmly locked (bricked) even after factory reset. Impact Telecom did
not offer a free replacement ATA. They wanted $50 + shipping.
So, this is a warning how Lingo Communications and Birch Communications
treated their customers. And I seek advice if any wish to comment:
Why do I not see any VoIP offers to former lingo customers? Aren't
thousands of other customers in the same situation?
Why doesn't lingo make amends and post: here is the admin password to
our linksys 2102-R ATAs? I mean, what do they care? Keeps all these
devices out of the landfill.
So now I need to switch VoIP providers. Any thoughts on providers
and/or telephone adapter devices most welcome. I'm residential,
light use in/outbound. Else I'll peruse these great forums and posts.
I suspect matches to "voip review" web searches may be taking me to
sites sponsored by the providers themselves...
Thanks.
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