So I have been with voip.ms for many years, as long as I can remember, but I think it is time to move on.
I changed my email address probably 6 months ago, nothing unusual.
Anyway, I have just spent the last 3 days or more with their tech support trying to reset my password with no success. Every time I try change my password it rejects the code they sent me, saying the code does not match the email address. I suspect my old email is in the system somewhere and there is a bug in their system somewhere which they not willing to acknowledge, so much easier blaming the client.
The solution they proposed now is to manually set my password putting the blame on me for unsuccessfully using the broken system that they claim is working.
They now require me to send a photo ID from my email account proving who I am for security reasons. it was bad enough I had to do this when signing up, but seriously to get my password to work ?
This still won't fix the root problem and wreaks of incompetence on their end.
Unfortunately, the support team seems incompetent or not skilled enough to fix an obvious problem with their system but has turned to blaming me. I have loads of gmail acounts, 2 factor accounts across a slew of systems but never run into a system like this that thinks they need to be securer than fort knox.
I am hoping to keep it Canadian, but there aren't many Canadian worthy providers (I might be wrong), is there someone worthy to look at ?
I have used CallCentric and didn't mind their system and somewhat recall it been easy to use.
I don't think I want to use Avneo due to lack of any support, I heard there is paid support.
Looking for a simple easy but reliable system where I won't lose my phone number due to incompetence or the site shutting down.
Don't need fancy features other than blocking spammer calls.
Thank you
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