So, after having taken CallCentric for a quick test drive, I ported my existing residential number. I chose pay-per-minute for both inbound and outbound calls to allow me to get a feel for my call patterns. After having used their service for 2 months, based on the 2 months of billing, I then decided to switch from pay-per-minute to flat-rate calling plans.
The switch to a flat-rate calling plan for outbound calls would require a setup fee plus the prorated cost for the plan. However, the switch to a flat-rate calling plan for the inbound calls was not so straightforward. That would require that I first purchase another number, which I don't need, a setup fee plus the prorated cost for the plan, after which they would then switch the inbound flat-rate calling plan to my already ported number.
Typical for the industry or atypical? Thanks.
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