The Dallas (Texas) Police Department and city officials are working with T-Mobile to determine the reason for the persistent "ghost call" issue impacting residents using T-Mobile devices.
On Saturday evening, the Dallas 911 Call Center experienced a spike in calls because of the T-Mobile problems, according to a release sent out by the city.
During that time, a 6-month old child died in Dallas, city officials say.....
Since November 2016, T-Mobile has been working with multiple departments in Dallas to find a solution, but has been unsuccessful.
Tuesday night, Mayor Mike Rawlings issued the following statement:
"It is outrageous that T-Mobile still has not resolved the ghost call issue that is putting Dallasites in danger by clogging our 911 system. I'm in full agreement with our city manager that our citizens deserve better. This issue not only puts paying T-Mobile customers at risk, but it jeopardizes the safety of people throughout our city. It's encouraging that T-Mobile will finally be sending top engineers to Dallas tomorrow morning. I can only assume that they will work around the clock until they figure out how to fix this issue."
http://www.nbcdfw.com/news/local/Dallas-Officials-T-Mobile-Investigate-Ghost-Call-Issue-416189253.html
Many of the details of Brandon's ordeal remain unclear, and the city says no evidence ties the ghost call issue to his death. But no doubt the call center was unusually jammed.
According to WFAA-TV (Channel 8), 442 callers were put on hold Saturday night for an average of 38 minutes.
http://www.dallasnews.com/opinion/editorials/2017/03/15/time-runs-ghost-calls-dallas-911-call-center-6-month-old-brandon
Dallas has been dealing with this for several months now.
The problem resides with T-Mobile, no competitor is affected.
Dallas should have sued T-Mobile weeks ago, and should have publicly urged their residents to switch cellphone companies for their own personal safety as well as the safety of the community at large.
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