I've been trying to port my number out of voipo to T Mobile for the last few weeks and have run into nothing but trouble. I keep going back and forth and both providers seem to not know what to do leaving me stuck in the middle..
I am hoping someone here can help more.
T Mobile requires an account number, PIN and billing zip code to port my number across. According to Voipo, the account number is the same as my phone number and there is no PIN.
Attempt 1 - I tried with my phone number and my billing zip code. That failed. .
Attempt 2 - Found some other users on the web saying, use their houston texas zip code 77092. Tried that and didnt work. Same error again.
Attempt 3 - Tried putting in my cell number as the account number since that's what shows up on Voipo's invoices and the houston zip code. That didn't work either. Same error again.
Tmobile support is saying this isn't their problem and the problem is with Voipo.
They also keep saying they cant do it without a pin code.
Has anyone gone through this process before? Is this normal for voipo? I found them easy to deal with all along but im not sure how to move forward from here.
↧