I'm helping a customer move to voip.ms from Comcast. They have 2 numbers they want to move, and the port got rejected because the info on the request doesn't match the CSR. Comcast tells the customer that the new provider can request a CSR to make sure the info matches, and that they don't provide it to end users. They said it a second time on a separate call, and checking online seems to suggest the same: https://www.google.com/search?q=comcast+port+out+CSR&ie=utf-8&oe=utf-8 (results 1-4)
"Comcast does not require a NLSP to obtain a CSR for simple port requests prior to submitting an LSR via the Trading Partners website. CSRs simple port requests can be requested via the “Create CSR” link on the Trading Partners website.
To obtain a CSR for complex service, the NLSP is directed to call Comcast’s voice toll free support number at 1-877-547-7230 and select option 2."
voip.ms says they need the CSR to proceed and cannot request it as they are not a CLEC (after the customer told them what Comcast told them, including the phone number to request the CSR) - but what about Onvoy or whoever voip.ms is using, can they request it, and how can the client tell them (voip.ms) this (to follow Comcast's guideline to get the CSR)? They've told them what Comcast told them, along with the phone number, but they don't want to budge.
I know porting sucks but this is pretty bad. I like voip.ms - but any recommendations for another provider that's easier with porting? Or is Comcast wrong?
Any suggestions would be appreciated.
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